Due to the GPSR Regulations, we can only offer the Book-Only or Digital Bundles to EU countries.

FAQs

General Questions:

Where will my digital items go?
Digital items will be sent to the email address associated with your purchase. 


SHIPPING

SHIPPING POLICY
All orders will ship from USA. Domestic orders will take 1-2 weeks to arrive after shipment. International orders will take between 2-12 weeks after shipment. Due to the COVID-19 pandemic, shipping may be delayed or affected. We ensure that your orders are packaged securely. If there are any issues, please contact your local post office first to report the damage before contacting us. After this, we can work with you to find the best solution possible. All inquiries about damaged goods should be sent to [email protected]. Parcels will be shipped with Canada Post, USPS, APC, or PostNL. All orders will be shipped with tracking numbers by default. Buyers are responsible for any customs fees, taxes, or VAT.

For Residents of the European Union:

Due to the GPSR regulations passed in December, we will only be able to ship the physical book. Any orders from EU countries that included anything other than the Base Instincts bundle will be refunded. Repeated ordering will force us to block you due to the restrictions placed on zines and Paypal/Stripe.

Where are you shipping from?

The United States of America.

Where do you ship?

We ship to the United States and its territories and most parts of the world.

Click here to see the most up to date list of countries we cannot mail to. 

We have had inquiries of shipping to Russia. As of now, Russia is not available to ship to for certain countries, Binding Knot will ship to any eligible location, but it will become the customer's responsibility to get the package from there.

I'm going to recieve these products, right?

Any purchase you make on this store is a preorder. If we don't meet sales goals, physical orders will be refunded. If you ordered a physical + digital bundle, you will be refunded only the cost of the physical items. Digital items will still be distributed.


AFTER PURCHASING:

REFUND AND EXCHANGE POLICY
We will offer refunds or exchanges under the following circumstances:

  • Orders that were not delivered due to our negligence in package labels (i.e. address label does not match the address on order).
  • Orders that contain items that were damaged or otherwise faulty due to our negligence in packaging.
    Please provide videos and/or photos when contacting us.
  • Orders that are missing listed items (i.e. full bundle order missing an item or a group order missing some orders).

We will NOT offer refunds or exchanges under the following circumstances:

  • Orders that were undelivered due to incorrectly entered mailing addresses.
  • Orders that were shipped to an old address without notifying us prior to the address change deadline.
  • Orders that were damaged due to shipping courier negligence and mishandling (i.e. bent to fit mailboxes, left in the rain, or other mishandling that result in damages to the package contents).
  • Orders that were undelivered or returned due to unpaid customs fees/taxes.
    • If packages have been unclaimed and are returned to us, we will get in touch and arrange a second attempt.
    • All buyers will be responsible for covering the costs of reshipments of unclaimed packages.
    • If the reshipped package is unclaimed and/or returned, it will be considered forfeited and will not be eligible for any refunds.



I change my mind, I don't want what I ordered anymore. May I have a refund?

Once placed, placed orders cannot be changed or refunded. 


How can I stay up to date on what's happening with the project?

Keep an eye on our project social, Twitter. There, you can find the most current information - celebrations of herbal medicines, order fulfillment status, and any other news!



What happens to profits from this project?

This project is for-profit! Any profits leftover after supplying mods and contributors full bundles will be distributed amongst them equally.


I've moved since placing my order. How can I update my shipping address?

You can update your shipping address by emailing the project at binding.knot.zine@gmail.com.  Make sure to include your name, your order number, your old address, and your new address in the email. If you know you will be moving by the time an order is shipped but you're uncertain what your new address will be, please indicate as much in the notes section of your order.

 


I have another question that wasn't answered here. How can I contact you? 

Feel free to fill out the Contact Form on the website, reach out via the project socials, or shoot us an email.